Return & Refund Policy
Last Updated: June 2026
At Terry Mira, customer satisfaction is important to us.
Return Period
Customers may request a return within 30 days of receiving their order.
Eligibility for Returns
To qualify for a return:
- Items must be unused and in original condition.
- Items must be returned in their original packaging.
- Proof of purchase or order confirmation must be provided.
Non-Returnable Items
The following items cannot be returned:
- Used products
- Damaged products caused by misuse
- Clearance or final sale items
- Customized or personalized products
Return Process
To initiate a return, please contact:
Please include:
- Order number
- Product name
- Reason for return
- Photos (if applicable)
Once approved, return instructions will be provided.
Refunds
After the returned item is received and inspected, refunds will be processed to the original payment method.
Refund processing may take 5–10 business days depending on your financial institution.
Return Shipping Costs
- If the return is due to our error or a defective item, Terrymira will cover the return shipping costs.
- For customer-remorse returns, customers are responsible for return shipping expenses.
Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 7 days of delivery.
Contact Information
Email: Info@terrymira.com
Phone: +1 559-360-0470
Address:
5880 S Vine Valley Rd
Middlesex, NY 14507
United States